![]() ![]() Our hope is that we can regain your trust and demonstrate that our commitment to you has never been stronger.If you owed tax due for 2015 why do you think you would now receive a refund if you file 2015? There is no statute of limitations for the IRS to get paid for tax due-you owe it until you pay it. €œOur customers are the heartbeat of every TurboTax employee. These differences also impeded our ability to introduce new innovations across our entire product line.†However, as new online and mobile technologies emerged, our products, and the tax scope and features they included, began to differ, leading to customer confusion. We want that choice to be clear and confidence inspiring. Over the years, we have worked hard to make it easy for you to choose the TurboTax product that is right for you and your unique tax situation. €œIntuit has a long history of doing right by our customers…†![]() €œ We made a change this year to TurboTax desktop software and we didn’t do enough to communicate this change to you as proactively and broadly as we could or should have.†And for years, it has arbitrarily “sunset” (deactivated) the online downloading and electronic bill payment functions of its popular Quicken checkbook software thus requiring consumers to buy a new version of the program every three years. ![]() ![]() In 2008, it added a $9.95 fee to print or e-file a second return from TurboTax, but quickly rescinded the charge following a storm of criticism. Intuit is not new to controversy or nickel-and-diming tactics. If you paper filed, they will have to process the request manually by having you call their 800 number. If you e-file both the 20 return, their website can automatically validate your rebate request. UPDATE: Intuit has clarified whether you have to e-file or not to qualify for the rebate. And by using a rebate that can’t be submitted until one’s taxes are filed, the company will benefit from those who forget or can’t be bothered dealing with rebates. To qualify, customers have to had filed their 2013 income taxes using TurboTax Deluxe, and filed their 2014 return using either TurboTax Premier or Home & Business. To save the company money, Intuit has narrowly defined who can get the $25 rebate. Until now, Intuit was only informally offering free or discounted upgrades to buyers who called to complain. And competitors like H&R Block have already offered disgruntled TurboTax customers their tax software free.ĭworsky launched a media blitz on January 6 to warn the public about the crippled TurboTax software, and to pressure the company to give all affected customers automatic free upgrades to restore the product’s full functionality. “The rebate doesn’t even cover the full cost of the upgrade in many cases.”Īs of today, customers have posted over 1500 one-star reviews of TurboTax Deluxe on Amazon. They should be providing free automatic upgrades this year, and not requiring users to remember to send in for a rebate possibly months from now after they file their taxes,” commented Consumer World founder Edgar Dworsky. “Intuit offered a full apology but only a partial refund. Without clear advance disclosure that its flagship product had changed and could no longer help users easily report all income from investments, self-employment, and rental property (Schedules C, D, and E), the company had sought $30 to $40 in upgrade fees disclosed partway into the program in order to restore its original functionality. (BOSTON – January 22, 2015) – Following a public outcry from regular TurboTax Deluxe users who learned that the popular tax preparation software’s maker had stripped the program of key functionality this year, Intuit today apologized and somewhat reversed course by offering a $25 rebate to purchasers to partially cover the cost of having to upgrade to a more expensive version. ![]()
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